RAM Hand to hand courier is very disappointing

My parcel was supposed to be at my gate yesterday the 4th of November. I was home the whole day wat hing my gate. They then changed the status to "failed delivery" after 5pm. After many calls and emails yesterday and today, and my address being chamhed by them not me, they promised me a delivery today. It's now 18h06 I still have not received my parcel. I was supposed to go out of town yesterday, I postponed and I have to postpone again and hope that tomorrow will be a better day.