Ram full of Bull

I have a huge problem with the level of service I have recieved from Ram. I they did not send me any sort of communication that my parcel will be delivered. I then asked them to deliver the next day which was today a Monday before 2pm and asked them to call me 30 mins before arrival. The driver Lucas calls me and tells me when he is at the gate of my complex. I waited all day and he decided to come at 15:50 this is really unacceptable. All this after I explicitly ask for the parcel to be delivered before 2pm. I then called in to try get to the bottom of this it seems like the customer service consultant I spoke to put the information on the system and the radio controlled may not have carried the message over to the driver. I spoke to Nthabiseng who striaght out refused to give me her name and surname is order for me to identify her. Her team leadsr Rithlabile, kept we hanging on the line just to let me know that he would call me back. This is very bad service.