RAM

disappointed in the level of customer care or lack thereof, waited the whole day for my delivery on Friday the 13th. they have the wrong contact number captured on their system after i had advised on the correct number twice. when asked to track where the driver was they got straight to voicemail on his line which doesn't make sense as they need to be available and within reach from 8 - 17pm. today 17 December i have still not received my order and when i call in the wrong contact number still appears as their preferred line of contact.. what a mess up this is there is no way to even escalate the matter further. how can i go and fetch my parcel, if they fail to do the one thing they are paid to do.