Ram fails to 'deliver' on their promises of 'tomorrow'.

If i could give a -10 star i would. I have placed an order which then received communication that my parcel will be delivered on Saturday 29 November. I hurried over to change the delivery address because I was going to be at my office on this day. Once i have changed the address, I received a prompt that due to the change in address, I will only receive my parcel once confirmation with Vodafone has been made otherwise I can expect to receive my parcel within 3- 5 business days. I then called RAM on Monday and was informed that they had received confirmation that morning and my parcel will be sent out the next day ( Tuesday). At this point, I was really impressed and expected that they would 'deliver' on their promise. Tuesday rolled around and I patiently waited for the RAM delivery van to pull up. To my deep down expectation - it did not. I called their customer care service line and spoke to another agent who informed me that the waybill had not been printed yet. She put in a request and that the delivery would take place on Wednesday. I was okay with this and really hoped I would receive it. I changed appointments and meetings around to make sure that I would be home to receive the parcel, and once again- no RAM delivery. By the afternoon when tracking via their website, I saw that it had not gone out for delivery- this led me to call their customer service department again and was politely told "it will be delivered tomorrow". At this point, I felt slight frustration welling up but accepted the answer. Thursday morning rolled over and around 8am I tracked the parcel once again. I saw that it still has not gone out for delivery. I called the customer care line again, waited for 10 minutes to speak with an agent who assured me that my parcel will be delivered today (Thursday). I was excited and waited patiently. by 11am, I checked the tracking and it wasn't updated. I called back and the call was cut after waiting for 12 minutes. I called again and spoke to the same person from Tuesday who then told me that the WAYBILL STILL HAS NOT BEEN PRINTED. This was the last straw and led to my decision to complain. I requested to collect my parcel to assist seeing that they are short staffed and over worked, however was told that I cannot collect the parcel I paid for because it is a security threat even though I have to present my ID to receive my parcel upon delivery. This service from RAM has left a bad taste in my mouth. I will never use their services again.