RAM employees dont update their customer details!

I called RAM on Friday 28 August 2015 to give them my correct cell number, they had an incorrect number, ram employee took it down and assured me i will receive my parcel on Monday 31 Aug 2015<br> Today 2pm the RAM van was downstairs as i walked down without anyone calling me i got to the their vehicle the driver was busy on his phone i tried to get his attention but he drove off still talking on his phone. i asked my reception if he had dropped off anything they said no he only sat in the van. I called RAM and an employee confirmed they had the incorrect number on their system but assured me i will receive my package today he took down my correct number. 4pm i received this on RAMs tracking system \CSD POD Delivered"I called RAM and someone at RAM said the driver dropped off the package but does not know who collected it and then kept me on hold for 5mins only to say it was a mistake i will receive my parcel tomorrow 01 Sept 2015"