DL
Desiré Lubbe
1 reviews | Active since Aug 2017
05 Dec 2019, 06:39
RAM
While I'm typing this, its been 3 days and I'm still waiting for my parcel. Every day I get a sms that says it's out for delivery. When I phone and the times they do answer, I get told it's on it's way. The next day I track it again and it says wrong address??? They didn't even phone to find out where I am of for me to assist them. Really bad service.
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Replies (2)
Ram Hand To Hand Couriers's replyOfficial
10 Dec 2019, 10:05Good day. Thank you for your post. Our most humble apologies for the late delivery and service level you have received. Your compliant will be lodged and handed over to senior management to investigate further and deal with relevant parties that contributed to you complaint. We will arrange the parcel be dispatched at the soonest date. Kind regards
Ram Hand To Hand Couriers's reply10 Dec 2019, 10:05
Official
Good day. Thank you for your post. Our most humble apologies for the late delivery and service level you have received. Your compliant will be lodged and handed over to senior management to investigate further and deal with relevant parties that contributed to you complaint. We will arrange the parcel be dispatched at the soonest date. Kind regards
DL
Desiré Lubbe's updateReviewer Update
11 Dec 2019, 22:21Thank you I have received my parcel
DL
Desiré Lubbe's update11 Dec 2019, 22:21
Reviewer Update
Thank you I have received my parcel