RAM drivers *****ing our parcels

At this stage Vodacom does not deserve a star at all.

I actually do not know who between Vodacom and RAM hand to hand courier should take the blame for this. But seeing that I am Vodacoms client they have to bare the blame RAM is hired by them after all.

On the 30th July 2020 I did an online application for a P40 lite contract and within minutes I got feedback that my application was approved, and along came sms that my phone would be delivered. On the 4th August in the morning I got a call from RAM hand to hand delivery guy, calling to confirm my address. I then learned that they had captured the wrong house address and that led to me calling Vodacom giving them the correct house number so that is can be updated with the courier company. After doing so RAM updated their system, which indicated that my parcel will be delivered on the 5th August 2020. On the 5th August 2020 RAM system shows that at 10am my parcel was delivered and received by myself, now I only released this at 14:33 the same afternoon after calling RAM to check status of the delivery and I was told by Ruth Strydom that my parcel was still in their warehouse and this was confirmed via phone and email. On 6th August 2020 I tried RAM online chat and I was told that my parcel has been delivered and received to a V Kruger, I then called Vodacom to alert them of this on numerous occasions without getting concrete help. The day ended with Prudence from Vodacom promising me that my phone will be delivered to me on 7th August and she promised to call in the morning (7th August) to check if I received an sms to say my parcel was on the way and ofcourse she did not do that.

I called RAM on 7th August spoke to Donovan Kgatla, who was honest enough to go physically check if my parcel was still with RAM and no my parcel is not with RAM noone knows where it is. I call Vodacom with the intention to cancel the contract as billing as already begun whiles I do not have the device, Vodacom is still investigating where my parcel is which I find unacceptable as it is obvious the phone has been ****** and being told that many customers have been complaining that RAM delivers parcels at wrong addresses with verifying document is clear that there is fraught going on here. I was promised a call from one of RAM supervisors Jasen Schalkwyk and I am still waiting apparently at some point of the RAM was offline.

My last communication with Vodacom was with Nomhi Masimini, who is saddly still waiting for feedback from RAM. Now I am tired of playing the playing game with the two providers. Vodacom needs to fix their **** with RAM and they my issue me a new phone that I will gladly go pick up at a branch or I am cancelling the contract, in fact I have started a process of applying for a contract with another provider and should they answer before Vodacom gets back to me consider the contract terminated.

Please see RAM system: https://www.ram.co.za/Track/K**********