TM
Thabile M
1 reviews | Active since Jun 2017
01 Mar 2024, 08:27
RAM drivers lie on status updates & attempt from RAM to redeliver takes days!
Ram drivers lie on status updates. My item has not arrived, made a clear note 'Someone is always home'. No delivery and few minutes to closing of business this designated driver updates on their system 'Undeliverable-no one home'. They did not call or even make a delivery. Then the issue of RAM attempting to delivery again like make reputable courier services, it's 2 days from date of delivery and no updates on their online tracking portals with no link to enquire. Utter nonsense and incompetence!
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Replies (6)0
Replies (6)
Ram Hand To Hand Couriers's replyOfficial
01 Mar 2024, 08:40Good day Thabile,
Thank you for reaching out to Ram Hand to Hand Couriers. I would like to apologize for the delay and inconvenience we have caused with regards to your parcel, we will urgently look into this request and contact you back as you are correct the order should have been delivered by now.
Thank you for reaching out to Ram Hand to Hand Couriers. I would like to apologize for the delay and inconvenience we have caused with regards to your parcel, we will urgently look into this request and contact you back as you are correct the order should have been delivered by now.
Ram Hand To Hand Couriers's reply01 Mar 2024, 08:40
Official
Good day Thabile,
Thank you for reaching out to Ram Hand to Hand Couriers. I would like to apologize for the delay and inconvenience we have caused with regards to your parcel, we will urgently look into this request and contact you back as you are correct the order should have been delivered by now.
Thank you for reaching out to Ram Hand to Hand Couriers. I would like to apologize for the delay and inconvenience we have caused with regards to your parcel, we will urgently look into this request and contact you back as you are correct the order should have been delivered by now.
TM
Thabile M's updateReviewer Update
01 Mar 2024, 08:57Well received, with thanks
TM
Thabile M's update01 Mar 2024, 08:57
Reviewer Update
Well received, with thanks
TM
Thabile M's updateReviewer Update
02 Mar 2024, 07:55I haven't had any communication for my delivery
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Thabile M's update02 Mar 2024, 07:55
Reviewer Update
I haven't had any communication for my delivery
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Thabile M's updateReviewer Update
04 Mar 2024, 13:29It's day 6 since rye day of delivery. No responses from RAM even by email. Above comment, I can safely say has run cold because no one has contacted me nor given details to action. Interesting find when I saw another person's review with exact issue - driver lying that they were noy home yet they were. But what I fail to understand now is why is RAM not attempting to deliver again as other courier services would do, why go awol...... Are they in on this? What's happening to RAM?????
TM
Thabile M's update04 Mar 2024, 13:29
Reviewer Update
It's day 6 since rye day of delivery. No responses from RAM even by email. Above comment, I can safely say has run cold because no one has contacted me nor given details to action. Interesting find when I saw another person's review with exact issue - driver lying that they were noy home yet they were. But what I fail to understand now is why is RAM not attempting to deliver again as other courier services would do, why go awol...... Are they in on this? What's happening to RAM?????
TM
Thabile M's updateReviewer Update
06 Mar 2024, 15:07Vhulondo Selebogo - CSD Team Leader, is yet to give me details after sending an e-mail asking asking for the description of my parcel. Day2 no response back even when I send a follow up email
TM
Thabile M's update06 Mar 2024, 15:07
Reviewer Update
Vhulondo Selebogo - CSD Team Leader, is yet to give me details after sending an e-mail asking asking for the description of my parcel. Day2 no response back even when I send a follow up email
TM
Thabile M's updateReviewer Update
07 Mar 2024, 10:00At this point. Item never received! No communication, no info on tracking portals
TM
Thabile M's update07 Mar 2024, 10:00
Reviewer Update
At this point. Item never received! No communication, no info on tracking portals