1 reviews | Active since Jun 2024
RAM Driver Falsely Reported Me as “Not Available” – Now My Order Is Delayed
I am extremely disappointed with the service I received from RAM.
The driver assigned to deliver my parcel falsely reported that I was not at home, which is completely untrue. I was at the delivery address the entire day and answered every call from the driver.
The first call was at 08:26 and the last call at 17:29. I: • Answered all calls • Provided security contact details to assist with access • Confirmed the same address already listed on the order
Despite this, the driver later claimed I was unavailable.
During the calls, the driver was unprofessional, as there were people talking in the background and he was engaging with them while speaking to me. He even asked me to contact him on WhatsApp to resend my address, which had already been provided and was correct on the order.
This behaviour made it clear that the driver did not want to complete the delivery.
Because of this false report, my delivery has now been unfairly delayed, and I am being told the next available delivery date is 19 January, which is unacceptable as the delay was caused by driver incompetence.
I am requesting: • Correction of the false “customer not available” report • Immediate redelivery within this week • Accountability for the driver involved
Customers should not be penalised for misinformation and poor service.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be arranged for delivery timeously .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be arranged for delivery timeously .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please confirm delivery today, as originally promised. I will not be available next week, and the delay was not caused by me.
I require a clear confirmation of today’s delivery, not a general apology.
Please confirm delivery today, as originally promised. I will not be available next week, and the delay was not caused by me.
I require a clear confirmation of today’s delivery, not a general apology.