RAM doesn't care when you will receive your package

I have been subjected to Ram's ********** service for the past 3 weeks. First my new phone from Vodacom was hijacked, which happens, but I only found out about this after 3 phone calls to see when the driver would be arriving at my address.

Fast forward another 2 weeks, finally RAM gets their paperwork to Vodacom, and I am issued with a new phone. I call Vodacom and RAM multiple times to tell them I am in the Cape and give them my current address, but the fools still send the package to my Gauteng address. I escalated the issue with Vodacom, who then made sure RAM had the correct details. Ram sends my phone to Cape Town, but then send it on the incorrect route! I call in again 3 times today to find out what is going on. Firstly I get told that they will still deliver today, but on the subsequent call get told that they will deliver tomorrow. Another call to follow up got the same result! I told the operator that if it does not happen today, then they must send the item back to the sender, as how can they expect me to sit around all day waiting for a delivery when I am away on vacation. The operator didn't seem to care, went quiet, and gave me no further info.

I have now wasted my money on multiple calls to RAM, without ever getting called back. As well as having spent 2 days sitting on my **** waiting for deliveries that never arrive!