RAM do not care. Worst courier service ever.

Vodacom have made the mistake of using an ************* third party to deliver their modems. RAM have twice now declared that the parcel was undeliverable. This is despite my best efforts to ensure the correct address and that someone would be available to receive the parcel. It is like the courier could not care. I have tried the call center and spent more than two hours trying to get the issue resolved. I have tried to escalate but no-one is willing to take responsibility. I have been cut off more times than I care. Currently I have no idea where the modem is and cannot reach anyone who cares. It has to be the most frustrating and helpless feeling.