RAM dishonest and complete disregard for client service

RAM was suppose to deliver my package today, Vodacom however gave them the wrong address. I realised this at 7am when they smsed me. I called them at 8am to inform them and to stop the driver. They did not, they drove to the address in any event. The driver then says that he will call me at 16:00 to see if delivery can be effected. At 11:00 i called RAM again and spoke to the call centre and the driver whom again confirmed that the driver will call me at 16:00 (the driver even took down my number). At 15:15 when i called the call centre to confirm the arrangement i was told that the driver took the paecel back to the hub and delivery will only be done on Monday. I subsequently called RAM again and spoke to a manager Jason. Jason told me that this does not seem right and assured me that he will find out what was going on and will call me back no later than 16:15. At 16:30 i called RAM again, asked to speak to Jason and have been on hold for 25min with no response. I cannot believe the level of dishonesty i have received from the staff.