RAM disgusting service

I ordered a device from fnb to be delivered through RAM. The delivery for this device was always scheduled to be delivered on a specific day, 2022-01-13. Furthermore, you have to be present when receiving the item from the couriers so you cannot let anyone receive it on your behalf. Therefore I made sure that I planned my week to be home on that specific day, but to my surprise they changed the delivery date and wanted to deliver when I was not home. I told them to return the next day, but they did not show. And when I called the RAM about this, they could not tell me when it would be delivered, they had no clue were the package is. Further to this, they gave me a number to the Cape Town branch but no-ones answers, how is this possible with such a large company???

How is this acceptable? And what complicates this even more, is that I am not home for the next couple of days as I arranged my week to be home on the original delivery date. Furthermore, there is no address indicated on their website to collect this from the depot??? Does this company even exist? This is unacceptable and now RAM has most likely lost this device??? I need this to be sorted asap! Disgusting service, honestly, they have no respect for people's time.