RAM disaster

I am VERY disappointed with the (total lack of) service from RAM couriers and will NEVER use you out of free will again.

I ordered a router from Rain and you were going to deliver it to home while I am in the office.

Rain said I should do the COA with RAM as soon as I have a waybill number. I called at 7:25 on Friday to do a change of address and gave the lady my full office address and company name 4 times. I also confirmed my cell number. The COA was only logged on your system at 9:05. In the meantime the consignment went out. Wasting your money and my time.

At 15:26 (for some reason the transcript says 13:26) I asked your online agent, Rose, if there is any chance of delivery on Friday. If not, I was going to leave the office early. After 5 minutes she copied and pasted the message from your tracking site into the chat. I told her I already saw it and that I was asking a question (which I repeated). Silence. I asked if anybody was there and if anybody was going to answer. 14 Minutes later she said that there would be no delivery.

Yesterday I saw on your tracking site that your courier could not reach me due to an incorrect contact number. I am astonished as I confirmed my number with your agent on Friday. My address was also wrong. Infuriating as I repeated it 4 times on Friday. When I called again (yesterday 11:36) I spoke to Brendon who said he asked the courier to come back to my office. I called again at 16:16 to find out if I have to wait for the courier. My call was dropped after I explained to your agent what my query was and he was speaking to the driver. Your agent did not bother to call me back. I called again at 16:22 and got through to Brendon who apologized profusely for RAM’s disastrous service. He contacted the driver who then said he will deliver today. At 17:41 a note was made that the address was wrong and that delivery therefore failed.

Your driver called me and told me he is at my building’s security. When I go there, there was no sign of him. I called him back and then he argued about what he said. He did not follow ANY of the safety protocols on your site and only sanitized his hands with my company’s sanitizer after I asked him to do so. When I told him that it was NOT a pleasure dealing with RAM, he just laughed.

I will obviously bring this to Rain’s attention too and hope they reconsider using RAM in future.