RAM - Disappointing Customer Service and Delivery Staff

I live on a farm in a regional area. Vodacom had known this but not told RAM this I am assuming and they also did not give RAM any of my contact details on my parcel. They arrived on Friday the 17th Dec around 3 (they had not told me beforehand that I would need my ID card and proof of residence/bank statement/vodacom invoice in hard copy) and told me that they would come back later so that I could sort out my documents. Since I live on a farm I used my friends grandparents address in town as the delivery address for my device. I then go the proof of residence for the town house and one of their bank statements and still the delivery guys told me it is not sufficient because the proof of residences ID number and my ID number don't match, but this would obviously happen as I do not reside in town and they do not deliver to farm houses. The RAM delivery guys were extremely rude to me and I received horrible customer service. They told me they will deliver that parcel the following week and now I need to get documents that I cannot even obtain as I do not reside in town. RAM has been no help to me either to sort out this situation. With all the other negative reviews I am seeing Vodacom should not be using RAm as their delivery courier as they obviously have a horrible service output. I hope I get my parcel ASAP on Monday the following week as there was nothing I could do without being told prior to the delivery as to what documentation I would need. Extremely dissapointed!