AC
Anton C

1 reviews | Active since Sept 2020

01 Oct 2020, 09:56

Ram Disappoint yet again, so use to bad service

Reading all the reviews one thing is clear, RAM does not value service or any of their clients. I suppose due to the national contract with Dischem, Vodacom and other corporates they don't have to adhere to proper service levels. My latest delivery - DISD15-***5 was yet again not delivered after receiving confirmation was send yesterday. This is the 3rd instance in a very short period. Where the driver will falsely claim as so many other instances they can't get hold of the recipient it's clear they have no consequences for not delivering as promised.

It al begins with management and staff, both in the case of RAM is extremely arrogant and unqualified, they should go learn from The Courier Guy, awesome company and experience every time. Vodacom and Dischem pls move your business away from RAM,

0
Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply01 Oct 2020, 10:30
Official
Good day.

We sincerely do apologise for the delayed delivery of your parcel. The courier ran out of time to complete his deliveries and could not attempt the delivery yesterday. 

The courier has been advised to deliver your parcel today, without fail. They should be able to contact you soon, as they are currently in the area.

Kind regards.
AC
Anton C's update01 Oct 2020, 10:48
Reviewer Update
Thank you for the generic reply, I don't look forward to the next experience dealing with RAM, I will however stop supporting Dischem due to your continued bad service. And Vodacom and what ever company who deals with RAM. Perhaps you could publish a list of these large companies to make it easier for all to stop supporting them.