RAM Customer Service is Pathetic and Costing me money

I purchased an LTE package with Supersonic which was sent to Ram for delivery on the 11th of May. I received a shipping notification from Ram on the 12th of May, the driver got lost cause the system did not pick up the correct address. I sent an email to resolve and received a call from an agent to correct the addresses this was around 10:30am the same day. The following day I waited for the delivery and nothing, I then sent supersonic to resolve which I was advise it has been resolved. Today is now the 15th of May I sent emails to Ram and tried calling but I was left waiting for more than 10min while being billed and had to drop the call. I’m now buying DATA while I have paid for a package that is taking forever to be delivered, this is an expensive exercise for me cause I need to DATA to work from home daily.