RAM customer service is destroying itself it's that bad!!

I've been waiting for a delivery since a week before Christmas. I was told 4-5 business days at the most. Last week Wednesday I got an email saying it was out for delivery, but they never arrived. They called and said they were outside but they weren't. I've wasted 3 days leave sitting and waiting for them last week.

The tracking system keeps saying it's being prepared for delivery each day. I tried emailing but their email address doesn't work.

Eventually I tried calling them today, only to be told as they weren't given the complex number by the sender it's an incomplete address so they are waiting on the sender. I explained that the tracking information doesn't match that and that they should have let me know about this.

The woman was exceptionally rude, didn't apologize for the lack of service or communication or wasted time at all, took my full delivery information... but then said they had to wait for the sender to verify it.

I asked her for a working email address for them and she refused to give it to me and demanded to know why, so when I tried to explain I wanted to send them information for their IT guys as the tracking and email aren't working properly she started talking over me and demanded I stopped talking and then she cut the call and left me talking to dead space.

She sounded bored and deliberately unhelpful from the start. If RAM don't sort out their customer service employees they are going to tank their own business from the inside... so stupid when there are so many better courier companies out there... the sender is a big corporate and they are damaging their client's brand in the process!