1 reviews | Active since Jun 2021
RAM Couriers! 🏃♂️ 🏃♂️ 🏃♂️ when you see RAM
I bought jewelry from NWJ Online. Was picked up in Durban on Tuesday, 6 December, received in Isando on Wednesday 7 December, received in Cape Town on the morning of Thursday, 8 December, I phoned on Friday, 9 December, Monday 12 December, Tuesday 13 December witb a promise that the relevant person will return my call. On 13 December, after the call was ended - I refused to end the call without a definite delivery date and time - I contacted NWJ and request them to resolve the issue as I am their client, just to notice within minutes after your employee abruptly ended my call, that my parcel was marked "******" on your website. NWJ replaced my jewelry piece. RAM, once again picked up on Wednesday afternoon, transported by air and received at your Cape Town branch early Thursday morning. And guess what: I am on my way to the airport without my jewelry! I was promised by Mr Arendse from your office that I will have my jewelry before I leave which, was it any other Courier services, would have been the case. Luckily there is Social Media and believe you me, I love my Social Media!
Thank you so much for taking the time to share your experience and pass this compliment, we certainly appreciate it. Every bit of feedback like this does so much to help us as RAM, because we strive to learn from our mistakes and be better.
I am deeply sorry again for all inconveniences caused and we hope you stick with us for years to come!
Kind regards.
Thank you so much for taking the time to share your experience and pass this compliment, we certainly appreciate it. Every bit of feedback like this does so much to help us as RAM, because we strive to learn from our mistakes and be better.
I am deeply sorry again for all inconveniences caused and we hope you stick with us for years to come!
Kind regards.
