LS
Leona S

1 reviews | Active since Jun 2021

16 Dec 2022, 18:12

RAM Couriers! 🏃♂️ 🏃♂️ 🏃♂️ when you see RAM

I bought jewelry from NWJ Online. Was picked up in Durban on Tuesday, 6 December, received in Isando on Wednesday 7 December, received in Cape Town on the morning of Thursday, 8 December, I phoned on Friday, 9 December, Monday 12 December, Tuesday 13 December witb a promise that the relevant person will return my call. On 13 December, after the call was ended - I refused to end the call without a definite delivery date and time - I contacted NWJ and request them to resolve the issue as I am their client, just to notice within minutes after your employee abruptly ended my call, that my parcel was marked "******" on your website. NWJ replaced my jewelry piece. RAM, once again picked up on Wednesday afternoon, transported by air and received at your Cape Town branch early Thursday morning. And guess what: I am on my way to the airport without my jewelry! I was promised by Mr Arendse from your office that I will have my jewelry before I leave which, was it any other Courier services, would have been the case. Luckily there is Social Media and believe you me, I love my Social Media!

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Replies (3)
LS
Leona S's update19 Dec 2022, 13:20
Reviewer Update
***4. If you are competent you would have picked up the first parcel. The second one was paid for and sent by air cargo on 14 December. Please spare yourself the embarrassment of lying. My parcel was out for delivery this morning just after 5am. Where is my package???
LS
Leona S's update20 Dec 2022, 11:39
Reviewer Update
Thank you Aurora Niemandt, Regional Manager of RAM COURIERS for PERSONALLY delivering my Parcel after 18H00 last night. Just sad that ax hard as one or two people work to upheld a company's name and reputation - it stays a team effort. RAM in these competitive and hard times - be thankful that you still earn a salary and give your 💯 to improve RAM COURIERS bad name in the market place. Thank you once again, Aurora.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply21 Dec 2022, 12:26
Official
Good afternoon Leona.

Thank you so much for taking the time to share your experience and pass this compliment, we certainly appreciate it. Every bit of feedback like this does so much to help us as RAM, because we strive to learn from our mistakes and be better. 

I am deeply sorry again for all inconveniences caused and we hope you stick with us for years to come!

Kind regards.