Ram couriers very disappointing

I ordered my package on the 13th of February, today it's the 18th of February, since that period no agent has responded to me, no agent has chatted with me on whatsapp, the tracking system shows the same **** *** the whole time. . .pooooor services.. .will never use them again. . .so much money for this ? This is a very very P..S company, disgusting. ..