RAM couriers Very bad service

I do not want to complain at all in my life neither on social platforms, but this I need to share. In 6 years of dealing with couriers on a constant basis I tried RAM couriers and I am having the worst experience ever with a courier. Package picked up more than a week ago and still in the Cape Town hub where it was picked up. You can't speak to anyone who can provide a solution or propper update. I have read the bad reviews before using RAM and thought I will give them a change, but I burned my fingers seriously as this was a package that needed to be delivered on time but it wasn't. Now almost 10 days later still no clear indication of where my package is.