RAM couriers untruthful and blatantly lying on their delivery/tracking reports. And it happens regularly.

Your following tracking report has reference:

05 June 2023 08:44 COLLECTION ASSIGNED TO SAKALA, QHUBISIZWE IRVIN (LC57JZGP). 17:30 COLLECTION NOT COLLECTED: Postponed - Parcel Not Ready.

The above is false information.

And it is not the truth. And this is not the first time this has happened! Same happened several times before.

The parcel has been ready on Sunday already. No attempt was made to contact me, nor has nobody attempt to collect from me either on Monday nor on Tuesday.

It seems the drivers sometimes for whatever reason cannot make collection and then just state lies in order to cover for themselves.

As said, this is not the first time this happened and it also isn't the first time I complain about the same issue. And never ever dit I get any reply or apologies on any of my complaints from RAM. This, along with the fact how easily you lie to your customers is disrespectful, and dishonest.

Why just not rather say delivery could not be made due to whatever reason the TRUTH is. The driver didn't have time or couldn't make it. (However I do not understand why because the RAM delivery van passes within 500m by the collection point every day on their way to town before reaching the town they are traveling to. Technically my parcel should be the first to be collected.

However It is real bad that a big brand company like RAM is untruthful and lie on their tracking reports without blinking an eye. And when your customers complain about this you do not rectify nor apologise or give any feedback whatsoever.

On the other hand my customers sees this incorrect false information when they track their parcels and want to know from me why the parcel was not ready for collection.

This is embarrassing and if you would have only provided written feedback on my complaints I could have provided my customers feedback on their complaints to show that the report was false and untruthful.

This will be the last complaint about this matter, and I will refer to the ombudsman or advertising complaints commission and as many social media as I can or whatever other means to expose this.