RAM COURIERS THE WORST IN DELIVERING ANYTHING!!!!!!

RAM courier has got to be the WORST company I have had to deal with. I upgraded with Vodacom last week 23 October 2019 and was explained that the new device(smartphone) will be delivered to me. On Monday, 29 I log into the "track my order" to check the status of delivery and the notes read: "Outgoing Call - Non-Delivery Validation - ### closed on arrival- courier to prioritise tomorrow, tried to call client on ### ### ####, ### ### ####"UNSUCCESSFUL DELIVERY IN Durban - Unavailable - Business Closed.... At 17:35 my phone rang once ...I then attempted to call back to no avail(note each day there is an update indicating that attempted delivery is made, which I am not even aware of as no call is made to indicate such)..... I called the call center on the following day and reiterated the times and address for the delivery to take place. I am now prone to believe that no delivery takes place and the notes just note that the courier makes up. Why will I not be called prior to delivery?.... Why would they deliver outside of the times I have given to them. Yesterday, 31 October the agent at the RAM call centre confirmed delivery for the next day, the tracking notes are updated to indicate this as well, however, I am now being told that there will be no delivery!!!....VODACOM, please re-look the companies you do business with. RAM COURIERS ARE DOWNGRADING YOUR BRAND