RAM Couriers! The worst courier service out there!!

Poor poor disgusting service. Package arrived Monday (those drivers were nice) Unfortunately I did not have 1 document up to date, they said I need to call and they will come back the next day. When they left I called, they confirmed they will deliver Wednesday, thereafter someone called me back and confirmed again (2 different people) I confirmed this for sure as I will have my documents ready and up to date. The drivers from Monday stated that usually RAM will do about 3 attempts on delivery and if unsuccessful they would send the package back to the supplier to notify their customers of failed deliveries. On Wednesday morning, early, I tracked my parcel and there was no confirmation of it being out for delivery. I then called RAM looking for answers and each time I got hung up on. In total, I spoke to 7 (SEVEN) people, all of which I have names for and they put me on hold for 30mins only to hang up on me. Eventually, I got hold of a very competent person in customer care who made it happen for me. She had drivers, the office location and all necessary parties on the line to ensure that my parcel gets delivered today Thursday. I then told her I took off Wednesday to make provision for the parcel and I will take off Thursday morning if they can deliver before 12pm on Thursday afternoon. She made the parcel a priority and called and confirmed that it will be done before 12pm as that is what they had told her.

Currently, it is 1:50pm and I have missed another days work. I called the RAM office today and spoke to 3 people who all hung up on me after placing me on hold. By the time I called the 3rd person, I gave her my number and told her if the call drops to call me back. She said okay and took my details. She was calling the driver to check what the hold up was and I was on hold for 20mins. (20mins is a very long time on the phone HOLDING).

As I suspected the line dropped and the agent has not called me back and it's been 30mins since. I will not recommend this company to ANYONE the service is very poor and the staff make empty promises and they have no regards for their customers time at all. P.S I want my parcel NOW!