LN
LASANTHA N
1 reviews | Active since May 2023
15 May 2023, 10:15
RAM Couriers Service
RAM was supposed to collect and deliver my order from BASH online. This was on 26th of April. According to the tracking information the item was collected on 28th April. Thereafter there was no updates, and it was supposedly "lost" and supposed to be replaced. I have been trying to get answers since then, but no one seems to know where my parcel is. The waybill was closed and then re-opened on 10th May to be delivered by 15th May (today). I contacted RAM once again and they are not sure if they even have my parcel. The team leaders and supervisors fail to provide feedback as promised. Such pathetic service from RAM!
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Ram Hand To Hand Couriers's replyOfficial
15 May 2023, 15:34Good day Lasantha.
Thank you for reaching out to Ram Hand to Hand Couriers. We are very sorry to hear about the negative and unpleasant experience you've had with our service, I understand the inconvenience caused thereof and would like to humbly apologize for the delayed delivery of your parcel as well as the frustration this has caused you.
We will look into this matter to ensure that we rectify and resolve your query as soon as possible. We appreciate your patience and hope to have a solution for you by close of business today.
Regards, Rethabile
Thank you for reaching out to Ram Hand to Hand Couriers. We are very sorry to hear about the negative and unpleasant experience you've had with our service, I understand the inconvenience caused thereof and would like to humbly apologize for the delayed delivery of your parcel as well as the frustration this has caused you.
We will look into this matter to ensure that we rectify and resolve your query as soon as possible. We appreciate your patience and hope to have a solution for you by close of business today.
Regards, Rethabile
Ram Hand To Hand Couriers's reply15 May 2023, 15:34
Official
Good day Lasantha.
Thank you for reaching out to Ram Hand to Hand Couriers. We are very sorry to hear about the negative and unpleasant experience you've had with our service, I understand the inconvenience caused thereof and would like to humbly apologize for the delayed delivery of your parcel as well as the frustration this has caused you.
We will look into this matter to ensure that we rectify and resolve your query as soon as possible. We appreciate your patience and hope to have a solution for you by close of business today.
Regards, Rethabile
Thank you for reaching out to Ram Hand to Hand Couriers. We are very sorry to hear about the negative and unpleasant experience you've had with our service, I understand the inconvenience caused thereof and would like to humbly apologize for the delayed delivery of your parcel as well as the frustration this has caused you.
We will look into this matter to ensure that we rectify and resolve your query as soon as possible. We appreciate your patience and hope to have a solution for you by close of business today.
Regards, Rethabile