RAM COURIERS SELLING CUSTOMERS DETAILS TO ONLINE ****MERS

Item: Ram Hand To Hand Couriers
Rating: 1
Author: Manqele O

My courier collection was inadequately handled by Veronique, through an online chat. I had alot of back on forth regarding the collections of shoes. Main problem: TFG/Bash allows you to buy on 1 order from multiple stores and collect at any pick-up point/store. But when you have to return you have to go back to the exact store that supplies. NOT ANY TFG Shop. This posed an Issue as the actual store i bought this from was in gateway & I am based in the south coast & when shopping on their website all the products show up as if it's all one shop.

I was eventually assisted by a Mbongeni in actually booking the courier, However I have faced an even bigger problem with one of their contractors. RAM Couriers collected the parcel and within hours I received an SMS that there was an outstanding balance with my booked parcel, now having faced difficulties already with BASH agents not booking the courier. I figured Bash was charging me for the collection as well. This was how RAM Courier through the assistance of TFG/Bash my personal information was leaked to online ****mers, and they accessed my bank account and swiped out money and got stopped by my daily limit. The SMS i receieved led to a website with details regaridng my RAM courier and had the RAM logo (Fortunately i took screenshots of these for some reason).

I made the payment after beng told my RAM Courier had an outstanding balance, they accessed my banking details and did as they willed and got stopped by my daily limit.

1. I am referring my case at this current point opening a case with SAPS for ***** and violation of the POPIA Act 2. Lodging a complaint with the Consumer Goods and Services Ombudsman.

I have no doubt that my personal details were accessed through the assistance of RAM Courier Drivers who were the only people that would'v known I had a parcel, the parcel weight and the cell phone number i used when they were collecting. BEWARE OF THESE ****MERS!! ASK YOUR ACCOUNT HOLDERS TO SPECIFICALLY NOT USE THEM UNLESS YOU HAVE MONEY TO GIVE TO ONLINE ****MERS

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Replies (1)

Ram Hand To Hand Couriers's replyOfficial

12 Jun 2024, 15:02

Good day Manqele Omkhulu

Phishing attacks remain a critical threat. We are aware of another ********** email masquerading RAM Hand-to-Hand Couriers, whereby the receiver of the email is instructed to pay an outstanding shipping cost, or their package will be returned.

Please note that a receiver of a RAM shipment will NEVER be required to make payment for outstanding shipping costs.
We do humbly apologise regarding your matter

Cyber ********* are becoming more and more sophisticated. PLEASE BE VIGILANT!

To protect yourself, and your customers, you should look out for the following clues to determine if an email received is a potential **** -

· Whilst the email is branded RAM Hand-to-Hand Couriers, the email is not sent from a valid RAM email domain. A valid email from RAM to a receiver will always end with @ram.co.za.

· There are often distinct grammar or spelling errors.

· The use of generic greetings such as “Dear Customer” or “Dear Client”.

· Demands for urgent attention, as well as contradicting information.

· The request for login credentials and/or payment.

This matter has been handed to our ***** department.

Yours Sincerely

The RAM Team

Ram Hand To Hand Couriers's reply12 Jun 2024, 15:02

Official