RAM couriers ****

I ordered through rain, on the 08th May, the parcel would take 1-3 days to be delivered. On the 11th May just after 8am,Ram emailed and messaged to say they received my parcel from Rain and would be delivering. To my surprise when tracking the parcel they noted that delivery was unsuccessful. What a schocker as I was not called by a ram agent, nobody came to my complex, no alert from security about a deliver. Plus I am at home. No knock at my door step. I called through on 12th May Tuesday, spoke to Andile upon advising her of the tracking comments, and that I was not contacted. She confirmed that she didn't know what led to the unsuccessful delivery as well. Scheduled delivery for the following day, as it was already late to dispatch a driver at around 3:30pm or so, needless to say no delivery yesterday. Numerous calls to Ram, voice prompt advised to send email to *** with a response SLA of 1hour, I have not been contacted to date, I called again this morning no response, I sent a follow up email to *** again at around 10:30am or so, no response or delivery. Lockdown impact is well noted however there was no mention of this on delivery SLA or when I spoke to their Agent. No quality service excellence, client communication, no sense of responsibility and ownership from RAM.. Below standard and poorly disappointing