RAM COURIERS & RAIN NETWORK POOR SERVICE

Do not ever use RAM COURIERS to deliver anything urgent. I have ordered my package with RAIN network on the 3/3/2022, their delivery timelines are is 3-5 working days. Today is the 17th Mar i am still waiting on RAM to deliver, I have spoken to so many consultants from RAM regarding the package not delivered but still it yielded no results , i went further spoke to RAIN consultant same thing it yielded no results for 3 weeks, they both tell you that they have sent an escalation email but nothing ever happens. To my surprised when i followed up with RAM i am told my package is damaged and they is nothing they can do but send it back to RAIN. I called RAIN support they told me that they will escalate the matter but i know it will not be resolved. I am still waiting on RAIN to provide solution its been 2 days waiting now. RAM drivers or RAM Team that dispatches parcels are bunch of useless people who are only there to collect a pay cheque, they don't care about customer service, For the past 3 weeks i have been arranging my time off with them so i am home when they come but they do not pitch on the agreed date and only pitch on a date that suits them not the customer. I would like to advise people out there to think twice before using RAM COURIERS EVER !!!