Ram Couriers, pathetic service

The below is information documented by Ram Couriers situated in Isando JHB. Firstly, I called Ram the Monday that passed and advised of the change of address as I was on sick leave, the lady at the department, noted this and asked for my new address, of which I gave her. She also asked me to call vodacom, as my parcel came from vodacom, and I did so. However, my parcel came in and Ram still sent out my parcel to my work address, as I received the sms and I call them. After a while the parcel was stopped. After lengthy conversations with them, and a lady by te name of Nicole raised her voice at me, as she could not answer my questions, and another lady by the name of Nashiefa, was supposed to transfer me to the manager eventually put the phone down on me. Nicole, after making her aware that I am the customer and I need to speak to the manager, then transferred me to Marlon. Marlon advised he will definitely get the parcel to me even if it is after 5. He advised that he will also call me back in the day. The correct address was given to them. Nobody called me back, and if you look at Ram's documented information, it says wrong delivery address and I could not be contacted. This is a bunch of lies, as nobody ever call me, my home address is correct, ad even vodacom has this address. This is absolutely pathetic behavior and service,if I had a choice with vodacom I would never ever use this company as my courier service. Ask you are not doing me a favour, you are running a business and you are getting paid for it. Pathetic and unprofessional for a huge company like you. Try sending your staff on customer service training, as customer is always King, your staff need to be trained on how to handle hi rate customer's. Last message from Ram says that home address and contact number unavailable, pathetic lies.

06:54 OUT FOR DELIVERY IN Isando, Johannesburg. 07:04 Outgoing SMS - Consignment has been dispatched for delivery attempt. 07:04 Outgoing Email - Consignment has been dispatched for delivery attempt. 07:17 Incoming Call - Account Query - Please STOP DELIVERY for today ##/##/#### Address query, client advised to contact Vodacom . 07:21 Outgoing Call - Follow up Account Query - Kindly advise if COA template has been received? Client advised that she had contacted Vodacom for COA . 11:02 RAMMobile NonDelivery - . 11:30 Incoming Call - Arrangements Made - [##/##/####] – Called client ###@###.## [##:##] on [### ### ####] – Client requests COA, Correct address: ## Gustav ### St, Vorna Valley, Midrand, #### . 11:30 Outgoing Call - Non-Delivery Validation - [##/##/####] – Called client ###@###.## [##:##] on [### ### ####] – Client requests COA, Correct address ## Gustav ### St, Vorna Valley, Midrand, ####. 18:26 UNSUCCESSFULL DELIVERY IN Isando, Johannesburg - Unavailable - Home - Address Query and contact not .