1 reviews | Active since Jul 2023
Ram Couriers non delivery error status
Even rating ram one star is not worth it am furious beyond what can be explained by words, I have never been upset and dissatisfied like this!!!!
I upgraded my vodacom home wifi sim which was being delivered by vodacom Tuesday 02/07, on the day no one shows up nor any call or missed call then I check the portal and it says non delivery due to unvailability of the contact number. I call customer service and ask what happened because no one called me nor came to the address then they say its because they were not able to contact me when they didnt even call me, I gave out my number and booom the same story everyday occured until Thurday 04/07 when I threw a hissy fit and the driver delivered around 5. The driver was in a hurry,unpleasant and rude and I gave him my documents,when I get home the sim can't be activated because according to ram system the driver did not deliver due to no proof of address, I call Ram customer service and tell thm to update the system because the sim card was delivered and now vodacom cant activate it until they confirm delivery on their system and they are giving me a run around. Consultants say there is nothing they can do until the hub updates the system which can be after 24 hours mind you its Friday meaning I have to stay dataless for the weekend, but data out of my own pocket, pay vodacom for that week for data that I did not use, buy airtime to call the useless call centre and not be compensated for it.
I wish vodacom can just stop working with Ram because they are so useless and inconvinience us. I will stop supporting vodacom because of Ram.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are currently working on closing the parcel off as delivered .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are currently working on closing the parcel off as delivered .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
