RAM couriers? No way

I have been in contact with RAM courier services since December when my package was supposed to be delivered to me at my office. As I had developed Omicrom, I had to change the address for delivery which I did with countless phone calls as well as emails to RAM. Yet NONE of that was effective as the package was still delivered to my office address. How is that possible you say? Well, ask RAM - clearly there's no communication between drivers, customer service and whatever other departments are involved. I spoke to the driver who delivered the package and he advised that they had not been informed of the change in delivery address. How is that possible I asked, when I had been in daily contact ONE WEEK before delivery? Eventually, on the 04th January 2022, they collected the package from my office and tried to deliver it to the secondary address - only to find nobody home (at this stage I am uncertain if they were actually at the correct address as the driver told me he couldn't find the complex). From then till now, I've been trying to track my package and have found no response. Maybe this complaint will reach the right people and allow them to patch up the holes in their delivery system.