RAM COURIERS LOST MY PARCEL

On the 15th November 2021 I placed an online order with Clicks.On the 18th November I received an email from Ram Couriers to Inform me that my parcel will be out for delivery on this day.I then received an SMS at 9:45pm to state that my parcel was delivered at 13:10 on the 18th November and was signed for.I contacted clicks head office the following morning on the 19th November to inform them that the parcel was not received as stated by ram Couriers tracking waybill info.Clicks said that they would investigate and call me back.On the 22nd November I called clicks back to ask for any feedback and was told that investigation would take 24-48 hours and they would give me feedback On the 23rd November I decided to call Head office Ram Couriers to explain situation about my parcel not received but signed for according to waybill info.I was told they were going to escalate the matter and investigate and get back to me.I called back again the same afternoon of the 23rd to ask if any feedback and none was given as they were still waiting.I called the morning of 24th November to find out what the update is and was told that the driver at the Cape Town branch is to go back to the address where the delivered my parcel and Identify the person who received it.I asked to speak to manager but was left on hold for a long time send I hung up I called back again and asked to be transferred to manager and the agent wanted to assist me and I had to give all my details over again.I was told that I should give it a few hours for the driver to collect my parcel at the address he dropped it and that it would go back to the warehouse.I was then told that it won't be necessary to call back again.I waited the entire afternoon with no feedback or courier driver coming back to me.It is now the 25th November 2021 and I have not received call back yet .Imagine in this pandemic having my parcel delivered to someone else who most likely opened my items or parcel which has essential goods in it.I am going to call couriers back again now and request a refund and I will personally go to clicks and buy all my lost items