Ram couriers Klerksdorp

Between vodacom and Ram there is a massive delay in communication
For instance I spent over an hour on a three way call on Wednesday regarding my unsuccessful delivery. This was after Ram called me to say that the order was unsuccessful. Ram has been to my office on the previous Thursday so they know the address. On Wednesday nobody from Ram was at my office. I have confirmed that nobody was there with the lady who was waiting for you. So Ram wasn't there... why lie. On my three way call we concluded that vodacom had requested 3rd party pickup on Tuesday already but Ram hadn't received the mail yet. That there is 48-72 hour delay in response time. I mean surely emails go straight to someone especially when it's a client complaint. We concluded that the parcel will be delivered this Monday 16th May. Yesterday I get a call from Ram saying that the Manger says I can pick up my parcel from the hub at 28 radium street. I said I'll come on Friday or Monday. This morning I get a call from vodacom giving me times for delivery from Ram to which I responded I will pick up today or Monday. I then went to the Ram hub and give the security guard my name and waybill number. He makes a call and comes back saying it's arranged for delivery on Monday. I asked to speak to the manager. He makes another call. Then he comes back with the head office number. I insisted that I was told to pick up the parcel by Ram. He made another call and said I need an origional ID. I only had a copy. The security guy said I need the origional ID. I insist to speak to the manager to which he responds that he doesn't know what to do and then proceeds to turn and blatantly ignore me. I waited by the gate and when it opened for a delivery vehicle I entered the premise and sought out someone in the hub. I have since spoken to a lady who said she will deliver personally on Monday to me. But I still stand on my previous statement that I will never use Ram or recommend Ram to anyone I know.
I have also used over 1-2 hours of my airtime to follow up with this bad service and would like to have compensation for it.