RAM couriers keep customers in the dark about their delayed parcel deliveries

RAM courier service does not call the customer, but keeps them in the dark about their parcel deliveries — Yet they have the cheek to log false information on their order tracking system, which the customer can view online. Two days in a row, they've logged in the morning that the parcel is out for delivery and late in the afternoon with the status: "UNSUCCESSFULL DELIVERY IN Pretoria - UNAVAILABLE HOME - CONTACT NOT AVAILABLE" The Monday and the Tuesday they pulled this stint. What upset me is that they did not even call me once to confirm anything! I called the customer support call centre to confirm that they indeed have the correct contact details and delivery address on record (so it's not that they could not get hold of me or reach me — it's not that). They rather log false information on the Order tracking system, instead of picking up a phone and making a simple call or sending at least a message out that there was some sort of delay or issue that came up on their side, so that one at least knows what is going on.

I don't recommend RAM couriers to anyone. Save yourself the trouble.