RAM Couriers - *********** and unhelpful.

I ordered an Upgrade through Vodacom online and it was meant to be delivered by RAM. I had to opt for a change of delivery address as only the main account holder can take delivery of the device. The device was ordered on the 29th of November and the change of delivery was submitted by Vodacom to RAM on the 3rd of December.

Since then I have tried caling RAM to follow up. Everytime holding in excess of 30 minutes to speak to a customer service consultant. Everytime I am told that no request was received and that I need to follow up with Vodacom. Their online communication media does not work and their Facebook Social Media team simply reads your messages but does not respond. In the meanwhile I will be paying for a device that is laying in a RAM storage facility.

Per my previous complaint, RAM has not made contact with me and no further attempt was made by them to resolve the issue.

Truly disappointed by this abundance of incompetence that this organisation is managed with.