RAM COURIERS - INCOME LOST BECAUSE OF A DRIVER

I had an urgent parcel sent from Bloemfontein to me just must have been received yesterday 13/08/2020. At 15h00 the driver, Mtuminye, nr ***, phoned to deliver the package. Firstly the package was sent overnight because it has to be refrigerated and secondly I do AI on sheep for an income. I urgently needed the package for AI's that must have been done this morning at 8h00. And if you don't know the procedure please go ahead and get information as there is only a certain time frame in which you can do the AI on a sheep. The driver had the wrong address, I therefore advised him to go to Sportsmans Warehouse in Secunda as my driver was at that complex at the time. But only for a short time. He then said that he is busy and would only be able to go there later. I then said he must phone me to let me know when he is done so that I can get the parcel. Note that I told him that I must have the parcel on 13/08/2020 as I had to leave to the farm on 14/08/2020 at 7h00. He said that he would phone me. Just after 17h00 I phoned again and asked about my parcel. To which he rep**** that they where still busy. Again I told him that I ha had to receive the parcel 13/08/2020 because I was dependent on it for my income. He again agreed that he would let me know when he was done and deliver my parcel. At 19h00 I phoned again. After phoning numerous times without them picking up they eventually answered my call. I asked about there whereabouts and I was informed that they were in Kriel and that they won't be delivering the package on 13/08/2020. As I said to them that I urgently needed it I told them to wait at Kriel and I will send my driver to collect it there. They responded and said that they can't stop and wait there. I told them that the call was recorded. I am not sure if your calls are also recorded. I also informed them that if I do not receive the parcel I will loose +-R15000 in income because of this. After a long discussion and during the discussion telling them that if I don't receive the parcel by 7h00 on the 14/08/2020 I will be going to the claims court to file for loss of income they said that they will talk to their supervisor when they arrive in Witbank and find out what to do. I told him that I was expecting a call from him before 21h00 so that we can sort out the matter otherwise I will also be going to hellopeter to report the incident. I nonetheless never received a call from a supervisor neither any further communication from the driver. I phoned on the morning of 14/08/2020 and a different driver answered the phone. When I asked about the parcel he responded that it was not even on the list of his deliveries and therefore not up for delivery because it wasn't even on the bakkie. I am not going to leave this matter here. The content of the parcel must be refrigerated as said earlier thus I will have to rebuy the product to be able to use it. And I have lost my income for the day. As well as me being put in a bad light in front of my client as I couldn't accommodate them on an appointment made 3 weeks ago already. I want to know who is going to take responsibility for the loss of income as well as the funds to repurchase the content of the parcel. I expect a reimbur*****t from Ram Couriers and an apology for the inconvenience caused. Please let me know what you are going to do about this matter and whom is going to take the responsibility for the amount that is to be claimed. This is completely unacceptable and I am truly disappointed in the company.