RAM Couriers has ****py service!!!

I have been frustrated waiting for a parcel to arrive and on the app the driver writes there was nobody at home and they couldn’t reach me on my cell meanwhile it’s lockdown everyone is indoors where on earth could I be!!!! And my phone was on hand the whole day!!! When I call the service provider they tell me they can’t reach the driver his phone is on voicemail. Absolutely shocking!!!!