AB
Andre B
1 reviews | Active since Dec 2021
15 Nov 2023, 17:08
RAM couriers - eish!
This must be the worst courier in the WORLD. Each and every time I deal with them it turns out to be a mess.
Like today, II was suppose to receive a parcel delivered by them - so I have been waiting all day, I had to postpone things that I should have done, but thought to do it after the courier has delivered.
At 15:00, still no courier van and I checked the website only to see that "NonDelivery - Incorrect Address" was loaded at 14:30.
There was no attempt by anyone at RAM to call me - if they did the situatlion would have been resolved with just one call.
I tried for 2 hours to resolve and reason with them calling and redailing because they keep dropping the calls, but abselutly nothing.
The joke is they have deliver here before on the same address details.
I wish I could get my supplier to oppt-out from this company.
Helpful (0)
Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
17 Nov 2023, 07:32Good day,
The below parcel has successfully been delivered and the ticket will be closed.
The below parcel has successfully been delivered and the ticket will be closed.
Ram Hand To Hand Couriers's reply17 Nov 2023, 07:32
Official
Good day,
The below parcel has successfully been delivered and the ticket will be closed.
The below parcel has successfully been delivered and the ticket will be closed.
AB
Andre B's updateReviewer Update
17 Nov 2023, 09:44 Good day,
“Successfully delivered” is a bit overstated - was “delivered” at 16:49 after an ultimatum to deliver it as booked, or else to return it to the sender the next day.
Yet it still was a very unpleasant experience due to the numerous long-duration calls (9) I had to make. The lost time and the tasks I had sacrifices, postpone and eventually cancel because it was by then too late… so, I literally had to sacrifice the entire day waiting on this delivery.
Yet all this could/would have been avoided by RAM by just making a call to the receiving customer just as other courier companies. If such call failed, try and try again just as any other business.
But I still do not understand the "NonDelivery - Incorrect Address" issue as there is only one street with my street address (which was correct) in my area code. The only other street with the same name is in another area code, about 20 km away. But, should the driver also not know the area worked in, and is there no support from the “operations” department if there is a issue?
I tested it four times on googlesearch/maps and it was sucsessfull every time - spot on.
“Successfully delivered” is a bit overstated - was “delivered” at 16:49 after an ultimatum to deliver it as booked, or else to return it to the sender the next day.
Yet it still was a very unpleasant experience due to the numerous long-duration calls (9) I had to make. The lost time and the tasks I had sacrifices, postpone and eventually cancel because it was by then too late… so, I literally had to sacrifice the entire day waiting on this delivery.
Yet all this could/would have been avoided by RAM by just making a call to the receiving customer just as other courier companies. If such call failed, try and try again just as any other business.
But I still do not understand the "NonDelivery - Incorrect Address" issue as there is only one street with my street address (which was correct) in my area code. The only other street with the same name is in another area code, about 20 km away. But, should the driver also not know the area worked in, and is there no support from the “operations” department if there is a issue?
I tested it four times on googlesearch/maps and it was sucsessfull every time - spot on.
AB
Andre B's update17 Nov 2023, 09:44
Reviewer Update
Good day,
“Successfully delivered” is a bit overstated - was “delivered” at 16:49 after an ultimatum to deliver it as booked, or else to return it to the sender the next day.
Yet it still was a very unpleasant experience due to the numerous long-duration calls (9) I had to make. The lost time and the tasks I had sacrifices, postpone and eventually cancel because it was by then too late… so, I literally had to sacrifice the entire day waiting on this delivery.
Yet all this could/would have been avoided by RAM by just making a call to the receiving customer just as other courier companies. If such call failed, try and try again just as any other business.
But I still do not understand the "NonDelivery - Incorrect Address" issue as there is only one street with my street address (which was correct) in my area code. The only other street with the same name is in another area code, about 20 km away. But, should the driver also not know the area worked in, and is there no support from the “operations” department if there is a issue?
I tested it four times on googlesearch/maps and it was sucsessfull every time - spot on.
“Successfully delivered” is a bit overstated - was “delivered” at 16:49 after an ultimatum to deliver it as booked, or else to return it to the sender the next day.
Yet it still was a very unpleasant experience due to the numerous long-duration calls (9) I had to make. The lost time and the tasks I had sacrifices, postpone and eventually cancel because it was by then too late… so, I literally had to sacrifice the entire day waiting on this delivery.
Yet all this could/would have been avoided by RAM by just making a call to the receiving customer just as other courier companies. If such call failed, try and try again just as any other business.
But I still do not understand the "NonDelivery - Incorrect Address" issue as there is only one street with my street address (which was correct) in my area code. The only other street with the same name is in another area code, about 20 km away. But, should the driver also not know the area worked in, and is there no support from the “operations” department if there is a issue?
I tested it four times on googlesearch/maps and it was sucsessfull every time - spot on.
Ram Hand To Hand Couriers's replyOfficial
17 Nov 2023, 10:14Good day Andre,
Firstly I would really love to apologize for the delay and inconvenience caused, the incorrect address came from not being able to locate the address details that were given as they were not full, when the address was captured to us we did not have the street number only the street name and suburb of delivery. According to records it shows the team tried calling and verify the details of the delivery without fail.
Firstly I would really love to apologize for the delay and inconvenience caused, the incorrect address came from not being able to locate the address details that were given as they were not full, when the address was captured to us we did not have the street number only the street name and suburb of delivery. According to records it shows the team tried calling and verify the details of the delivery without fail.
Ram Hand To Hand Couriers's reply17 Nov 2023, 10:14
Official
Good day Andre,
Firstly I would really love to apologize for the delay and inconvenience caused, the incorrect address came from not being able to locate the address details that were given as they were not full, when the address was captured to us we did not have the street number only the street name and suburb of delivery. According to records it shows the team tried calling and verify the details of the delivery without fail.
Firstly I would really love to apologize for the delay and inconvenience caused, the incorrect address came from not being able to locate the address details that were given as they were not full, when the address was captured to us we did not have the street number only the street name and suburb of delivery. According to records it shows the team tried calling and verify the details of the delivery without fail.
AB
Andre B's updateReviewer Update
17 Nov 2023, 11:27 Good day,
I wanted to bring to your attention that I do have a copy of the waybill, and the street number is clearly indicated right in front of the street name.
I understand that there might be some confusion, but I believe this matter has been adequately addressed.
Regarding the communication aspect, my phone has been charged and online throughout the day, and I haven't received any missed calls or voicemails from RAM prior to my calls to your JHB call centre.
Despite this, I would like to express my wish to conclude our conversation. I value our time and want to avoid any further back-and-forth that might not lead to a resolution.
Thank you for your understanding.
I wanted to bring to your attention that I do have a copy of the waybill, and the street number is clearly indicated right in front of the street name.
I understand that there might be some confusion, but I believe this matter has been adequately addressed.
Regarding the communication aspect, my phone has been charged and online throughout the day, and I haven't received any missed calls or voicemails from RAM prior to my calls to your JHB call centre.
Despite this, I would like to express my wish to conclude our conversation. I value our time and want to avoid any further back-and-forth that might not lead to a resolution.
Thank you for your understanding.
AB
Andre B's update17 Nov 2023, 11:27
Reviewer Update
Good day,
I wanted to bring to your attention that I do have a copy of the waybill, and the street number is clearly indicated right in front of the street name.
I understand that there might be some confusion, but I believe this matter has been adequately addressed.
Regarding the communication aspect, my phone has been charged and online throughout the day, and I haven't received any missed calls or voicemails from RAM prior to my calls to your JHB call centre.
Despite this, I would like to express my wish to conclude our conversation. I value our time and want to avoid any further back-and-forth that might not lead to a resolution.
Thank you for your understanding.
I wanted to bring to your attention that I do have a copy of the waybill, and the street number is clearly indicated right in front of the street name.
I understand that there might be some confusion, but I believe this matter has been adequately addressed.
Regarding the communication aspect, my phone has been charged and online throughout the day, and I haven't received any missed calls or voicemails from RAM prior to my calls to your JHB call centre.
Despite this, I would like to express my wish to conclude our conversation. I value our time and want to avoid any further back-and-forth that might not lead to a resolution.
Thank you for your understanding.
Ram Hand To Hand Couriers's replyOfficial
20 Nov 2023, 13:35Good day Andre,
Please feel free to contact should you expect any parcel prior I will personally assist you.
Please feel free to contact should you expect any parcel prior I will personally assist you.
Ram Hand To Hand Couriers's reply20 Nov 2023, 13:35
Official
Good day Andre,
Please feel free to contact should you expect any parcel prior I will personally assist you.
Please feel free to contact should you expect any parcel prior I will personally assist you.