Ram couriers. Drivers that are behind schedule with poor communication skills.

I am utterly dissapointed in a brand as big as this one. I've ordered items about a week ago. I received an sms saying that it will be delivered on the 9/12. This sms was received on the 30/11. Thereafter on the 1/12 at 10:33am I received a message that it was out for delivery. I called tfg and explained that my offices will not be opened and requested to reschedule the delivery for the 2/12. At 17:33 I received a call from the driver on the 1/12 saying that they are outside my gate to deliver my package. I explained to the driver that I did make arrangements to reschedule my delivery. On the 2/12 I received an sms that I would receive my parcel. At 16:42 I called tfg to ask where the parcel is. The gentlemen explained that it showed it has been delivered. It was not delivered. I was told that they have to check the signature on the waybill. I paid someone to stay on the property on the 2/12 in case the package comes through. Nothing was delivered. I called today 5/12, I was told that it is out for delivery, contrary to what I was told on the 2/12. I explained to the lady that I am very worried because I was given the run around regarding the package. She said that the courier company will send me an sms to say it's out on delivery. She also explained that a driver came through after 5pm on the 2/12. This was not the case, as explained, I paid someone to be on the property and kept following up. Nobody came through, and if a driver did, why did I not receive a call?

I've requested that management for both TFG and the courier company call me. My request was done on the 2/12. It is the 5/12 15:02 and I still have not received a call.

A reputable large group such as TFG has people with very poor communication skills working under their banner. Management has failed to get in touch with me. It is 15:03 and the package has not been delivered, despite the fact that it says it was.

I am utterly dissapointed. I've paid for my package and I expect my package to arrive. The courier companies involved is M24 logistics who gave it out to RAM couriers. I've also requested management of both these companies to contact me. To date, not TFG, RAM or M24 has contacted me. When I did contact RAM the lady could not find out how long my package will take to be delivered, despite the knowledge of the ongoing frustration that all 3 of these companies has put me through.

TFG stores - great ONLINE STORE - switch your delivery or have a better procedure in place. You will become inundated and overwhelmed during the festive season if you continue to work so poorly with courier companies that continue to let theirs AND your brand down.