Ram Couriers

It's been about 2 weeks since I got messaged that my parcel will be delivered and I'm still waiting. I got a call from the driver and we spoke for 30 seconds confirming my delivery address as he was in another part of town. He then logged a report stating my phone was on voice mail hence a no delivery status was logged. When I eventually got through to a service agent, I was told that he could not reach me on the phone and that he was at the address and that no one would sign for the parcel. Now, what he does not know is that we have CCTV that records and there was no image of a Ram van on our premises making not only myself a lair, but also my work colleagues as no one saw them. I have sent them the screen shot of my call log showing the 30 seconds that we spoke for and up until today after me spending my resources on the phone, on the internet, no one from their management team except for a team leader took my call as senior management DO NOT TAKE CALLS FROM CLIENTS who promised me a delivery in last week; 2 working days went by and all I got from the online help was that my parcel will be delivered today. I then got hold of the team leader who made me the delivery promise but was then told the depot was being sanitized due to COVID-19, however on that morning I received a call from an agent saying my parcel will be delivered today and we confirmed the address... It is Monday 1 June 2020 and after all the lies and been made a ****, I;m still without my parcel. PLEASE PEOPLE USE ANOTHER COURIER SERVICE! COVID-19 IS NOW BEING USED TO COVER UP LAZINESS AND LIES!