RAM couriers bad service.

RAM had been my prefered courier service for the past 3 years but it seems I am in the market for new courier service. I book an package yesterday. This morning it was still not assign. I had to phone client service twice (first call 8:30) before it was assigned to a driver at 10:00 Then I had to phone 2 more times hearing the driver will pick up. I spoke with 3 team leaders. Two promise to phone back but only the third phone back when the call was dropped. At 4:00pm an note was made on the tracker they will only pick up tomorrow because they are not servicing this route today. After 2 more call I was told they did not have a driver for the route and they will pick up tomorrow and deliver on Thursday. Now I have to make another plan to get the package to the client. It seems this company is falling apart.