RAM couriers bad service

From the consultants to the delivery personnel, I got the most terrible service from Ram Couriers. I had a package(5G Home router) that was supposed to be delivered yesterday 23 March 2022 and they got the wrong address, they missed my house by a few houses. the delivery lady called me and asked me to bring my ID and proof of registration outside because they are at my street, I then walked out and waited for them for about 5 minutes because I thought they were a bit lost, however they did not arrive, I called the deliery lady to ask if she got the correct street but she hung up the phone without saying anything, I called the second time and she let it ring into voice mail, i called the third time and she hung up again, then 1 of your agents called to tell me that the delivery lady did not find me at my address, I tried explaining where I was only to be told that my parcel will be delivered today 24 March 2022, it is now 12:06 and I have not received a call from them, I called a few minutes ago and now they are telling me that the package was not dispatched and it will be deilvered on friday 25 March 2022, I am deeply disgruntled by the service provided by all of them, totally not professional.