Ram couriers are useless

Hi RAM Hand-To-Hand Couriers. I must admit, I thought my post would be heard, but after reading all the complaints on all of your marketing posts, I am less optimistic. However, I will be sharing my story regardless. I ordered a phone through Cell C towards the end of last year, granted that we waited a while for the phone to be in stock and without my knowledge the phone was suddenly out for delivery on 20 December 2019. The delivery address given is a business address and I was already on leave at that time, so when I received the sms to say that the parcel was out for delivery, I called to let you know that I am not available at that address and could the parcel please be delivered on 6 January 2020. The person a spoke to assured me that the changed had been made and that would be the new delivery date. On 30 December 2019, I then received another sms to say that my parcel was out for delivery, I called the customer service line once again to say that I am on at that address, as it is my work address, but I live 20 min down the road, if the driver could let me know beforehand, I could meet them there to receive the parcel. I then received a called to say that the driver believes he has the incorrect address. I would like to mention that the address given on both sms's was actually correct, so where the driver received that information from, only they will know. The person on the line, then suggested that we arrange for another day, I mentioned to this person that I actually already did arrange for the 6th, but sure, let's arrange for 6 January 2020. I then receive an sms on the morning of 6 January to say that my parcel is being delivered to Morning Side Medi Clinic, so naturally I get on the phone, call RAM and tell them they have the incorrect address and I'm not sure why it has changed, I then get accused of changing the address myself, which is kind of hard for even a person with dementia to believe as I have no association with Morning side Medi Clinic whatsoever! I am now kind of at my last straw of patience as I have worked in a call centre and know how easy it is to make the correct notes in the system (unless of course the system is floored, i which case the IT guys should be fired). I ask to speak to the Team leader, his name is Marvin. Yes, Marvin assured me that the address will be changed, he has no idea why his team has been so incapable and will arrange for my parcel to be delivered to my home after hours. An hour after this call, I receive a phone call to ask whether I am available to collect my parcel from Morning Side Medi Clinic. Obviously, I am not! This morning I have made 7 phone calls, explained my story very calming to every new person I speak to asking the last to times if I could speak to Marvin, which resulted in me waiting on the line for several minutes with him not taking my call. I will now contact Cell C and arrange another way to get my delivery, because the last person I spoke to you informed me that the parcel is now at the warehouse and they do not send parcels out again after 3 attempts. Yay! RAM, your service is so incredibly poor, your staff are poorly trained and quite frankly, it starts at the top, this company does not seem to have their **** together, given the complaints on this page. Cell C your association with RAM couriers should possibly come to an end.