MK
Malcolm K
1 reviews | Active since Oct 2024
24 Oct 2024, 18:59
RAM Couriers are frustrating
I had a next-day delivery scheduled for today. Communication was great until 12:04 when I received an update: "Unable to deliver, permit required." I was home all day waiting for a phone call, which I never received. I called three times to get this attended to and have yet to get a response from the driver or anyone!!!!! My security gate says that there was NOT a single courier vehicle that asked for access and there is NEVER an issue with other companies like Takealot, so why RAM? I am very frustrated with the service.
Helpful (0)
Replies (1)0
Replies (1)
Ram Hand To Hand Couriers's replyOfficial
28 Oct 2024, 09:53Dear Malcolm Kroon
We understand the importance of reliable and timely deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We understand the importance of reliable and timely deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply28 Oct 2024, 09:53
Official
Dear Malcolm Kroon
We understand the importance of reliable and timely deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We understand the importance of reliable and timely deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.