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Selebaleng M

1 reviews | Active since Sept 2022

05 Dec 2024, 21:38

RAM Couriers and Clarins https://www.clarins.co.za/customer-service-contact

I have ordered skin products from Clarins and here are the tracking numbers: CLRZA***9 CLRZA***0 They sent me this message: Your latest tracking is: Out for Delivery on Thursday, 05 Dec 2024 04:53 AM. Delivery will be done on or before: Thursday, 05 Dec 2024 05:00 PM and they went on to say, Documents required on delivery: Paperless Delivery (No waybill) The products were supposed to be delivered today 5 December 2024 according to their tracking and waybill. Then later in the evening they sent another message reading as follows : Hi MS SELEBALENG MASHIKE, We regret to inform you that we were unsuccessful in delivering your order CLRZA***9, CLRZA***0 to (my address) from CLARINS - E-COMMERCE due to Unavailable - Need an access card / permit to deliver. Would you like us to reattempt your delivery? What kind of a question is that while I am waiting for my order to be delivered. I am not reattempting. They must deliver. I have paid for those orders. They must not make their problems my problem. I phoned the contact number *** and it is not available. Clarins https://www.clarins.co.za/new-products/ must sort out the delivery of my order with RAM Couriers. I want my order by 17h00 Friday 6 December 2024. Their tracking information on one of my order reads as follows: Waybill no CLRZA***0 Reference CLRZA***0 CLRZA***November 2024 16:49 CONSIGNED IN CLARINS - E-COMMERCE. CLRZA***December 2024 18:52 DEPARTED BY ROAD TO Isando, Johannesburg FROM Client Site. CLRZA***December 2024 09:01 ARRIVED BY ROAD FROM Client Site TO Isando, Johannesburg. 14:43 DEPARTED BY ROAD TO Pretoria FROM Isando, Johannesburg. 22:44 ARRIVED BY ROAD FROM Isando, Johannesburg TO Pretoria. CLRZA***December 2024 04:25 OUT FOR DELIVERY IN Pretoria. 04:53 Outgoing SMS - Consignment has been dispatched for delivery attempt. 19:39 RAMMobile NonDelivery - Unavailable - Need an access card / permit to deliver. 20:42 Outgoing SMS - Delivery of consignment failed due to .

The other one reads as follows: Waybill no CLRZA***9 Reference CLRZA***9 CLRZA***November 2024 17:00 CONSIGNED IN CLARINS - E-COMMERCE. CLRZA***December 2024 18:52 DEPARTED BY ROAD TO Isando, Johannesburg FROM Client Site. CLRZA***December 2024 09:01 ARRIVED BY ROAD FROM Client Site TO Isando, Johannesburg. 09:14 DEPARTED BY ROAD TO Pretoria FROM Isando, Johannesburg. CLRZA***December 2024 02:46 ARRIVED BY ROAD FROM Isando, Johannesburg TO Pretoria. CLRZA***December 2024 04:25 OUT FOR DELIVERY IN Pretoria. 04:53 Outgoing SMS - Consignment has been dispatched for delivery attempt. 19:15 RAMMobile NonDelivery - Unavailable - Need an access card / permit to deliver. 20:42 Outgoing SMS - Delivery of consignment failed due to .

Now I cannot get hold of Clarins or RAM Couriers. Is this a December **** or what?

The email I received from Clarins refers: CLARINS Customer Relations Team

Email: Contact Form Phone: *** Your order is ready to ship Dear Selebaleng,

Thank you for shopping at Clarins.co.za. Your order is ready to ship!

Please see below your order summary and tracking information.

If you have any additional questions, please contact Clarins Customer Service at *** or via our Contact Form. Customer Service Representatives are available 9:00am to 5:00pm Monday to Thursday and 9:00am to 3:00pm Fridays. (excluding holidays)

We hope you enjoy your products!

Regards,

The Clarins Team Order Placed: 30/11/24 Order Number: CLRZA***9 Tracking Number: CLRZA***9

The other one is as follows:

CLARINS Customer Relations Team

Email: Contact Form Phone: *** Your order is ready to ship Dear Selebaleng, Thank you for shopping at Clarins.co.za. Your order is ready to ship! Please see below your order summary and tracking information. If you have any additional questions, please contact Clarins Customer Service at *** or via our Contact Form. Customer Service Representatives are available 9:00am to 5:00pm Monday to Thursday and 9:00am to 3:00pm Fridays. (excluding holidays)

We hope you enjoy your products!

Regards,

The Clarins Team

Order Placed: 30/11/24 Order Number: CLRZA***0 Tracking Number: CLRZA***0

I need my products. Please no stories. ****s poses in so many ways as if money is good and important when they receive but when coming to service delivery, it a story after the story. Please don't bore me.

Selebaleng Mashike

0
Replies (5)
SM
Selebaleng M's update06 Dec 2024, 09:42
Reviewer Update
I am still not happy with Ram and Clarins. If it the way the handle orders, I will advise customers not to do any kind of business with them. Now when you call them, they are not available. This is tantamount to **** anf and *****. If they can't help me they would rather refund my money. I am tired of calling to no success and end.
SM
Selebaleng M's update07 Dec 2024, 19:23
Reviewer Update
RAM Couriers are the most useless Couriers I have ever encounter in Courier Service. Ram don't come with your problems and excuses. Can you deliver my order from Clarins. I am so disappointed 😥. Your service is the poorest of all the Courier Services. I have worked with delivery services and never encountered any problem. The companies must not make use of your services anymore because the customers are suffering.
SM
Selebaleng M's update07 Dec 2024, 20:33
Reviewer Update
This must be my very crazy encounter with RAM. I placed 2 orders with Clarins which were supposed to be delivered on Thursday 5 December 2024 and when that did not happen. I made enquiries on Friday 6 December 2024 and was told about permit to deliver and /access card. Delivery address was confirmed the same as the one the order was placed and further confirmed that permit and access to deliver are not required. I was then promised that I will get my order on Saturday 7 December 2024. On Saturday morining I received my 1st order and I asked about the whereabouts of the 2nd order because both orders were placed the same day and was told that the 2nd order will follow suit. The courier guy by the number +*** phoned to ask if I am home. I confirmed that I am home and waiting. After an hour and some few minutes later after the call I phoned him to ask if he is still coming because I am waiting, he said years and that I must not be impatient. While waiting at 20h10 I received the message below:

Hi MS SELEBALENG MASHIKE,

We regret to inform you that we were unsuccessful in delivering your order CLRZA***0, to my adress from CLARINS - E-COMMERCE due to Unavailable - Need an access card / permit to deliver.

Would you like us to reattempt your delivery?

The 1st order was delivered at the same address but for the 2nd order to be delivered, there comes another excuse for non delivery. What is wrong with Ram Couriers. I am really tired of you. You are a bad courier service 🤞🏻. Once I receive my last order, I am done with you and will never recommend you to to anyone.

Can I have my order 1st thing in the morning of Sunday 8 December 2024.
SM
Selebaleng M's update08 Dec 2024, 08:50
Reviewer Update
THE MOST USELESS COURIER SERVICE I HAVE COME ACCROSS. *********** AND USELESS. THE CONTACT US PAGE DO NOT DELIVER THE COMPLAINTS, SO IS THEIR DELIVERY SERVICE. VERY STUPID COURIER SERVICE. IT MUST CLOSE SHOP. VERY BAD CUSTOMER SERVICE. YOU ARE BORING.
SM
Selebaleng M's update08 Dec 2024, 08:52
Reviewer Update
RAM COURIER SERVICE IS THE WORST AND *********** SERVICE EVER.