MN
MN N

1 reviews | Active since Sept 2010

09 Dec 2024, 10:54

RAM Couriers - ABSOLUTELY USELESS

I wish there was a negative rating... this one-star rating thing is a misrepresentation when it comes to RAM. These guys will tell you that you should expect delivery between 9h00 and 17h00, literally the whole day. What kind of arrangement is that. So, you wait with expectation for the 8 - 9 hours, and then they don't pitch up. Next day, same thing.. You leave your phone for a minute to the bathroom at 15h37 and they call. You try calling back they will not answer because you lost you minute after waiting two full days... On the basis of one miss, they send the parcel back to whatever dispatch hub... and they report that the parcel is undeliverable due to recipient unavailability. I am absolutely p'd off with this useless people. Only if the business that use them know how useless they are!

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Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply09 Dec 2024, 12:17
Official
ood day MATSOBANE 
 I hope this message finds you well.  We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding.  We will deliver the parcel as soon as possible.

We do humbly apologise for delay caused .

We will arrange delivery for you as soon as possible 

Thank you 

Ram Management 
MN
MN N's update09 Dec 2024, 12:52
Reviewer Update
Quite honestly, you have said nothing in your response!!!!
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply09 Dec 2024, 13:59
Official
We do humbly apologise for the delay