RAM COURIERS ABSOLUTE UNPROFESSIONAL

I am writing to express my extreme disappointment and frustration with the service I have received from your call center in the past two days. On 12 Nov 2023 08:35, I scheduled a parcel pickup with tracking numbers BOBRQRF94 and BOBRTMKCK , and to my dismay, your courier failed to collect it on both scheduled occasions.

My dissatisfaction is not solely due to the inconvenience caused by the failed pickups but also the unprofessional and rude behavior exhibited by your call center representatives when I called to address the issue. Instead of providing helpful assistance, they were dismissive and lacked the basic courtesy one expects from customer service.

I understand that challenges may arise, but the manner in which my concerns were handled is unacceptable. As a loyal customer who has re**** on your services in the past, this experience has tarnished my perception of your company.

I urge you to investigate this matter promptly, take appropriate action to rectify the situation, and ensure that your call center staff undergo additional training in customer service etiquette. I expect a swift resolution to this matter and an improvement in your service standards.