RAM Courier - the worst customer service ever!

The worst courier company ever! Don't waste your time using them. I placed an order through LOOT. At 07:00 this morning I was notified by RAM that my parcel is on the way TODAY before 17:00. After six (6) calls to RAM, and waiting the whole day at my office for the delivery, the driver dares to call the RAM office and say I WAS NOT AVAILABLE to receive the package! I have witnesses that I was waiting all day, to no avail. The customer service does not care about the customer at all - they leave you on hold and never call you back. SHOCKING SERVICE, IN FACT NO SERVICE AT ALL. It is no wonder LOOT is losing popularity, with other online businesses delivery is fast and efficient.