RAM Courier ****ming their clients

Dealing with RAM Couriers has been a horrific experience. Here is a breakdown of the sequence of events:

1. First of all, they never sent us a waybill number for our delivery so there was no way of tracking it. 2. All of a sudden a RAM courier on hes motorbike arrives at our front door with our supposed parcel. this is 29 Nov 3. After packing out the entire Black plastic box at the back of the motorbike realized that our parcel is not in the box, however, our name and address is on hes paper list for deliveries that day. 4. He apologizes and says he will go back to the warehouse and they should deliver our parcel the day after, which was yesterday the 30th of Nov 5. Last night we get a notification that our parcel has been delivered on the 29th of Nov. not from RAM though, from the shop where we baught it (BASH.com) 6. I phoned RAM yesterday to explain to them what happened. They said they would investigate and come back to me by COB yesterday 30 Nov after arguing with me that they delivered the parcel. Obviously, they didnt, shocking right. P.S, We never signed the delivery sheet so dont know how it can be delivered 7. I decided to follow up again today 1 Dec, after struggling 4 times to get through to their call centre line, eventually got through and had to explain the entire ordeal from the start, first they argued with me that the parcel was delivered, explained the ordeal for the third time, which seemed to have stuck on the third attempt, then the service agent saw the comments the other one made the previous day and basically just repeated what they said, they will investigate blah blah blah. Apparently they were confident it would be sorted out today and my parcel will be delivered today. 7. I attempted to follow up this afternoon, firstly, attempted a few times to get through, eventually i got a queue number assigned, holded for 35 minutes, got to the front of the queue and then their phone dropped. I then tried again, this time, holding for 40 minutes, then decided to abort it myself as my blood pressure sky rocketed at that point in time.

The issue I have other than the absolutely mediocre customer service, was that I was made out to be dishonest by giving the impression that I am lying about not receiving my parcel because the system clearly states that I received it, without any signature on any document or any form of written acknowledgement their system decided by itself that the parcel was delivered.

I expect this to be sorted out by RAM couriers with extreme urgency and to apologise to me for the inconvenience and for making me out to feel like I am deceiving them and taking a chance.

The BASH.com order number is in the additional information section because we did not receive a WayBill number.