WG
Werner G
1 reviews | Active since Nov 2018
11 Mar 2022, 11:17
Ram Courier (Identification Protocols)
Another unhappy customer. They will not accept an original driver's license, fire arm license, or copy of original ID document with the ID holder present to deliver a package. This is absolutely pathetic and I don't understand how any of the above does not qualify as identification. Will be arranging to pick up my parcel at the warehouse this afternoon. Lets see if it as much of a hassle as it is to just get something delivered. You guys honestly need to up your game. I can not understand how anyone would prefer RAM as their primary courier company.
Helpful (0)
Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
11 Mar 2022, 12:04Good day Werner.
Please note that we deliver according to the sender's requirements. Please find out from them what documents are acceptable to deliver your specific parcel.
Also note that collections from the warehouse are prohibited for health and security reasons. And the parcel would not be handed over to you should you not have the original ID book or smart card.
For any further assistance, we would be happy to help.
Kind regards.
Please note that we deliver according to the sender's requirements. Please find out from them what documents are acceptable to deliver your specific parcel.
Also note that collections from the warehouse are prohibited for health and security reasons. And the parcel would not be handed over to you should you not have the original ID book or smart card.
For any further assistance, we would be happy to help.
Kind regards.
Ram Hand To Hand Couriers's reply11 Mar 2022, 12:04
Official
Good day Werner.
Please note that we deliver according to the sender's requirements. Please find out from them what documents are acceptable to deliver your specific parcel.
Also note that collections from the warehouse are prohibited for health and security reasons. And the parcel would not be handed over to you should you not have the original ID book or smart card.
For any further assistance, we would be happy to help.
Kind regards.
Please note that we deliver according to the sender's requirements. Please find out from them what documents are acceptable to deliver your specific parcel.
Also note that collections from the warehouse are prohibited for health and security reasons. And the parcel would not be handed over to you should you not have the original ID book or smart card.
For any further assistance, we would be happy to help.
Kind regards.
WG
Werner G's updateReviewer Update
11 Mar 2022, 14:23Okay I understand that you then work on the sender's requirements. We have now tried multiple times arranging for the courier to still deliver today as the hub is in the area we are, but no one has so far assisted or given any feedback whether we can expect delivery today. The parcel is a birthday gift for this weekend and we would really appreciate if this could be sorted out. All documents are now in order but no contact from the driver or head office with any updates. Waybill reference K***
WG
Werner G's update11 Mar 2022, 14:23
Reviewer Update
Okay I understand that you then work on the sender's requirements. We have now tried multiple times arranging for the courier to still deliver today as the hub is in the area we are, but no one has so far assisted or given any feedback whether we can expect delivery today. The parcel is a birthday gift for this weekend and we would really appreciate if this could be sorted out. All documents are now in order but no contact from the driver or head office with any updates. Waybill reference K***
WG
Werner G's updateReviewer Update
11 Mar 2022, 15:48Just another update. I finally managed to get hold of a consultant again and she phoned the driver and the driver informed that the parcel has already been returned to the warehouse. Why after almost four hours do I have to phone RAM to get updates on a request to just deliver later on the same day as its for a birthday? What a total and utter disappointment.
WG
Werner G's update11 Mar 2022, 15:48
Reviewer Update
Just another update. I finally managed to get hold of a consultant again and she phoned the driver and the driver informed that the parcel has already been returned to the warehouse. Why after almost four hours do I have to phone RAM to get updates on a request to just deliver later on the same day as its for a birthday? What a total and utter disappointment.
Ram Hand To Hand Couriers's replyOfficial
11 Mar 2022, 15:51Redelivery arrangements have been made for Monday, unfortunately.
Ram Hand To Hand Couriers's reply11 Mar 2022, 15:51
Official
Redelivery arrangements have been made for Monday, unfortunately.